Terms of Service

What Changed in Version 2.1

Flowlog 2.1 adds shared bookkeeping — joint accounts, shared ledgers, and a web app at split.flowlog.app — together with shift scheduling in Worklog and split payments in Moneylog. This version of the Terms:

• Adds a service description for shared bookkeeping (section 2.5) and for the web app and its temporary accounts (section 2.6)
• Adds shift scheduling and split payments to the module descriptions, along with the temporary budget
• Expands "Ownership of data in shared bookkeeping" (section 5) to cover closing the books, periods, recording on another person's behalf, recording a settlement in your own books, and the fact that Flowlog never moves money
• Updates the free plan limits and the premium list for the features this version adds
• Updates the reminder categories from eleven to sixteen, and the data export from 13 categories across 31 tables to 14 across 34
• Adds disclaimers for the figures shared bookkeeping produces: the simplest set of transfers, the exchange rate frozen on each ledger entry, and the share of an entry counted as yours

The grandfathering rule is unchanged and now covers the new features too: if a limit changes or a membership lapses, records you have already created are never deleted, and what you already set up keeps working.

Revised for Flowlog 2.1.1 — 30 August 2026

The version number of these Terms is unchanged, so you are not asked to accept them again. Two clauses were revised so that they describe how the service now behaves:

• Section 5, clause 6. A settlement in a shared ledger can now also become settled when the recipient has been notified, reminded twice, warned a full day in advance, and has still neither confirmed nor objected within the window set for that space. That window is a per-space setting the members control, it can be switched off entirely, and the recipient can suspend it at any time by stating that they have not received the money. The previous wording said a settlement was never settled without an explicit confirmation, which is no longer accurate.
• Section 10. A matching disclaimer: a settlement confirmed that way is a record of the notice given and the absence of a response. It is not a determination by us that any money changed hands.

Nothing else in these Terms changed, and no new obligation, fee or limit was introduced.

1. Agreement to Terms

By accessing or using the Flowlog mobile application ("App", "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you do not have permission to access the Service.

The Service is provided by Flowlog, a business registered in Australia, located at 8 Leydin Court, Darwin City, Northern Territory, Australia.

2. Service Description

Flowlog is a personal bookkeeping and work time tracking application. It consists of two modules that share one account, and you may use either, both, or neither.

2.1 Moneylog — bookkeeping

• Recording: 13 transaction types — income, expense, transfer, lending, borrowing, repayment, collection, refund, reimbursement, split bill, reversal, and system-generated balance initialisation and adjustment entries — with a dedicated numeric keypad supporting arithmetic; expenses where the bank first holds an amount and charges the real one later (petrol, hotel deposits, car hire) can be marked as pre-authorised and confirmed once the final amount is known, updating both the transaction and your account balance
• Classification: preset and custom categories with sub-categories, plus members, counterparties and tags
• Attachments: receipt photos, compressed on device before upload
• Suggestions: category, account, member and note suggestions computed on your device from your own history, always editable
• Accounts: ten account types — bank, cash, credit card, debit card, e-wallet, prepaid card, virtual, investment, buy-now-pay-later and debt — with transaction, savings and debit card sub-accounts, credit card supplementary cards, and balances kept per currency across 40 currencies
• Credit cards and BNPL: statement day and repayment day countdowns, statement-based and per-order BNPL providers, and instalment plans for purchases, statements, repayments and BNPL orders
• Debts: amounts owed to you and by you, with repayment and collection schedules
• Debt payoff: bring every debt together and project a debt-free date and total interest using snowball, avalanche or your own order; balances already on an instalment plan are counted at their locked fee rather than charged interest again
• Budgets: an overall budget and category budgets, aligned to your pay cycle, optionally limited to selected accounts, with rollover, overspend spread across the days left in the period, and a temporary top-up that applies to a single period only
• Savings goals: multi-currency goals, deposits and withdrawals, savings challenge templates, and progress insights
• Plans: upcoming payables and receivables derived from your own records, one-off planned items, recurring rules, a bill calendar and a cash flow forecast with a safe-to-spend figure; a recurring bill can be split between people, with each person's share recorded as a receivable every period, into the account and currency you choose for them
• Analytics: income and expense overview, category breakdowns, trends, drill-downs and insight cards
• Transfer fees: charged on top of the amount or taken out of it, with the arriving amount worked out for you, including across currencies
• Split payment: one purchase paid from several of your own accounts, where each account's share becomes a real transaction of its own so that every balance, statement and analytics figure stays correct; refunds, reimbursement, pre-authorisations and instalments then work per account
• Quick entries: saved shortcuts for transactions you record often

2.2 Worklog — work time and income

• Employments: multiple employment relationships, multiple roles per employment, employment type (PAYG / ABN / other), pay cycles and calculation methods, default deductions, and work sites with a default site
• Worklogs: fixed hours, by minute, by second, by day and by piece; clock-in and clock-out; deductions for breaks and leave; weekday, weekend, holiday and night rates; expected earnings; batch creation; and a statement-style image export
• Payouts: gross and net amounts, tax withheld, superannuation, GST for ABN contractors, payment breakdowns, payslip photos, partial payments and linked worklogs
• Shift scheduling: plan shifts ahead — one day or a date range, each day with its own site, times and unpaid deductions — and a worklog is created automatically once a shift ends, at the pay rate in force at that moment. Available for hourly and daily pay methods
• Analytics: switchable perspectives across company, role, site and rate type, with drill-down and insight cards

2.3 Across the App

• Reminders: sixteen categories — credit card statement and repayment days, BNPL statement, repayment and per-order instalments, debt repayment and collection, planned items, budget alerts, budget period totals, savings milestones, collaboration invitations and member changes, a shared ledger's daily digest and settlement confirmations, a period's amounts being finalised, a period ending and becoming ready to settle, and a worklog created from a scheduled shift — each with its own switch and lead time, delivered in your own time zone
• Notification centre for reminders and our announcements
• Widgets: three home screen sizes and three lock screen styles, plus home screen quick actions
• Net worth: automatic totals across your accounts, with per-account control over whether an account counts towards assets or liabilities
• Preferences: base currency, default payment and income accounts, default module and landing page, the order of the Moneylog home screen tiles, and in-app language switching between English, Simplified Chinese and Traditional Chinese
• Data export: 14 categories across 34 tables, as a single Excel workbook
• Data import: bring transactions in from other bookkeeping apps (or any spreadsheet via our template), with field mapping, preview and duplicate detection, and re-import of your own Flowlog export
• Reconciliation: compare an account against the balance shown by your financial institution, review the transactions behind a difference, and record an adjustment entry for the remainder; a reconciliation can be undone (both the balance and the adjustment entry are rolled back), and you can choose by account type which accounts remind you to reconcile
• Security: single-device login and optional Face ID / Touch ID

2.4 Authentication

• OAuth login (Google Sign-In) — not available in Mainland China
• OAuth login (Apple Sign-In) — available globally including Mainland China
• Email and password login with email verification and password reset
• A code sent to your email address — used to sign in at split.flowlog.app (see section 2.6)
• Single-device login: signing in on a new device signs the previous one out

2.5 Shared bookkeeping

• Joint accounts: share one real account with one other person. Both of you record on it and both see the balance; each person can only edit what they recorded. Creating one and being invited to one are both free
• Shared ledgers: a book for a group — a trip, a flatshare, a meal — with up to 20 members, entries split evenly or by exact amounts, multi-currency entries converted at a rate frozen when the entry is recorded, and per-member permissions for settling, inviting, editing categories and recording on other people's behalf
• Participants without an account: a person is invited by name and email address. Until they accept, they take part in the ledger — they can be included in splits and recorded as the payer of an entry — and once they accept, everything already recorded for them becomes theirs
• One-off and recurring ledgers: a recurring ledger is divided into weekly, fortnightly, monthly or quarterly periods that settle independently, with unsettled earlier periods either kept separate or carried into the current one
• Closing the books: a period's amounts can be finalised, adjusted by hand where the real bill differed, and reopened. A closed period is not required to balance exactly
• Settling up: Flowlog computes the smallest set of transfers that clears everyone's net position, records what each side states — "I've paid", "I've received it", confirm, withdraw, change the amount, settle several at once — and can write the settlement into your own books as a real transaction
• Attaching an entry to your own account (premium): a ledger entry can also create a real transaction in your own Moneylog, with only your own share of it counted towards your budgets and analytics
• Exports: a joint account's spending report and a shared ledger's bill can be exported as an image (premium)

Flowlog does not move money. It records what people have entered and what each side has stated. Every transfer happens outside Flowlog, between you and the other person.

2.6 The web app at split.flowlog.app

• A person invited to a shared ledger can accept and take part in a web browser, without installing the App
• If their email address has no Flowlog account, accepting creates a temporary account for it: no password, treated as email-verified because the invitation link was signed for that address, and signed into thereafter with a code sent to that address
• A temporary account is limited to shared ledgers on the web. It has no access to accounts, budgets, analytics, work hours or joint accounts
• A temporary account can be upgraded to a full Flowlog account by setting a password. It remains the same account and the same email address; all existing sessions are signed out and a confirmation email is sent
• If a full Flowlog account already exists for that address, the web app directs the person to the App rather than serving a reduced version of the Service
• The web app is part of the Service, and these Terms apply to it in full

3. Free and Premium

Flowlog is free to use. Premium raises limits and unlocks advanced tools. Premium is never required to read, edit, or delete data you have already recorded.

3.1 Free plan limits

Accounts

Bookkeeping

Work

Preset categories provided by Flowlog do not count towards your category limit.

3.2 Included in the free plan

Sharing an account with one other person, and being invited to any joint account or shared ledger — always free and never counted against your own limits; settling up in a shared ledger, including withdrawing or correcting what you stated; recording every transaction type; all ten account types within the limits above; multi-currency accounts, budgets and savings goals; weekly, fortnightly and monthly budget periods; linking a transfer to a savings goal; the full analytics for both modules; reminders; widgets and quick actions; the notification centre; in-app language switching; reconciliation; marking an expense as a pre-authorisation and confirming the final amount later; and viewing all of your own data.

3.3 Premium

Premium removes the numeric limits in section 3.1 — accounts, categories, members, counterparties, tags, quick entries, budgets, savings goals, recurring rules, employments, roles, templates, worklogs and payouts all become unlimited — and additionally unlocks:

• Up to 10 photos per transaction
• Refunds and reimbursements
• Coupons on expenses, and fees and coupons on transfers
• Members, counterparties and tags on transactions
• Save-and-new quick booking on the amount keypad
• Repayment plans and instalment plans, including per-order BNPL instalments, and repayment dates on lending
• Credit card supplementary cards, bank debit card sub-accounts, and debit cards on cryptocurrency accounts
• Budget rollover and overspend offset
• Cash flow forecast and safe-to-spend
• Debt payoff planner — snowball, avalanche or an order you set yourself, projecting a debt-free date and the total interest
• Automatic posting for recurring rules
• Splitting a recurring bill across members, with each person's share recorded as money owed to you each period
• Subscription insights
• Savings challenge templates and savings goal insights
• Shift scheduling — plan shifts ahead and have the worklog written for you when each one ends
• Batch worklog creation
• Worklog image export, and analytics page image export
• Attaching a shared ledger entry to one of your own accounts, and recording a settlement in your own books
• Pinning a shared ledger to the Moneylog home screen
• Exporting a shared ledger's bill, and a joint account's spending report, as an image
• Up to 20 shared ledgers with up to 20 people each
• Temporary budget top-ups without a per-period limit
• Default payment and income accounts, default module and landing page, and other preference customisation
• Data export as an Excel workbook
• Priority support
• All future premium features

Feature availability may change as the App develops; the current list is always shown on the Premium page inside the App, which prevails over this summary.

3.4 If limits change

We may adjust free plan limits with 30 days' notice. Records you have already created are never deleted because a limit changed. If you end up over a limit — because the limit was lowered, or because your Premium subscription ended — you keep full read, edit, export and delete access to everything you have; you are only prevented from creating new items of that kind until you are back within the limit or subscribe again.

4. Subscription and Payment

Subscription plans

• Monthly: AUD 5.99 (or equivalent in local currency)
• Annual: AUD 59.99 (or equivalent in local currency)
• All payments are processed through Apple's App Store in-app purchase system

Free trial

• New accounts receive a 14-day free trial with full premium features
• A payment method is required to start the trial (an Apple App Store requirement)
• Cancel any time before the trial ends to avoid charges
• After the trial, the subscription begins automatically unless cancelled

Subscription management

• Subscriptions auto-renew unless cancelled
• Cancel through your Apple App Store subscription settings
• Cancellation takes effect at the end of the current billing period
• After cancellation the account returns to the free plan, subject to section 3.4
• You may re-subscribe at any time

Refund policy

• Refunds are handled entirely by Apple under their App Store policies
• We do not control or process refunds directly
• To request one: go to reportaproblem.apple.com, sign in with your Apple ID, find the Flowlog subscription, and select "Report a Problem"
• Apple's decision is final. We cannot issue refunds directly, but we can provide supporting documentation

Nothing in this section limits any non-excludable right you have under the Australian Consumer Law or an equivalent law in your jurisdiction.

5. User Responsibilities and Acceptable Use

Data accuracy

• You are solely responsible for the accuracy of everything you enter
• The App records, calculates and displays the information you provide; it has no connection to your bank and never fetches data from a financial institution on your behalf
• Verify all calculations before making a financial decision
• Reconcile against your actual statements regularly — the App's reconciliation feature assists with this but does not replace your statements

Acceptable use

You may use the Service for:

• Recording your own income, spending, accounts and work hours
• Individual or sole trader use
• Tracking multiple employers and income sources
• Personal financial management
• Assistance in preparing your own tax return

You may not use the Service for:

• Managing another person's finances or work records under your account
• Reselling or sublicensing the Service
• Running payroll for employees of a business
• Any illegal financial activity, including money laundering or fraud

Prohibited activities

You agree not to:

• Use the Service for any illegal purpose
• Attempt to hack, crack or bypass App security, or obtain premium features without paying
• Exploit frontend or backend vulnerabilities
• Disrupt or damage the Service or its servers, including by automated or excessive requests
• Share, sell or transfer your account
• Use automated systems to extract data from the Service
• Impersonate others or provide false information
• Upload malicious code, or content you do not have the right to upload
• Reverse engineer the App or its services

Ownership of data in shared bookkeeping

From Flowlog 2.1 you can keep books together with other users (joint accounts and shared ledgers). For data inside those spaces, the following applies:

1. Whoever recorded it, owns it. Every entry another user records in a shared space belongs to that user. That does not change because you created the space, or because the account it is attached to is yours.

2. 🔴 You cannot delete someone else's records on their behalf. Even as the creator of the space, and even when the underlying account is yours, you have no right to modify or delete any entry recorded by another user. What you can do is leave the space, remove the member, or delete the space itself — and what they recorded is then handled per the next clause.

3. Deleting a space does not delete other people's data. When you delete a shared account or archive a shared ledger, entries recorded by other members remain theirs and remain in their account. So those records stay readable, we retain a snapshot of the deleted account's name, institution, card digits and currency.

4. Entries in a shared ledger are shared evidence. Each one directly determines what everyone else owes. A single entry can therefore only be edited or deleted by the person who recorded it; if you disagree with what someone recorded, take it up with them rather than changing it unilaterally through the service.

5. Recording on someone's behalf does not make it yours. Where a member is permitted to record an entry as paid by another member — whether or not that person has a Flowlog account — the entry belongs to that member. Both names are kept: whose expense it is, and who entered it.

6. Settling is a statement, not a transfer. Marking a transfer as "paid" is a notification; on its own it settles nothing. It becomes settled when the recipient confirms it, when the recipient states that they received it, or — where the space is configured to do so — when the recipient has been notified and has neither confirmed nor objected within the period set for that space. The recipient can suspend that at any time by stating that they have not received it, and the person who marked it can withdraw it at any time. Flowlog records what each side has stated and what neither side did; it does not move any real money and is not responsible for whether any statement is true.

7. Closing a period fixes figures, not facts. Closing the books freezes that period's amounts and allows them to be adjusted by hand, including to a set of figures that does not balance exactly. Those adjusted figures are a record of what the members agreed, not a determination by us of what anyone owes.

8. A settlement recorded in your own books is yours alone. Choosing to record a settlement, or to attach a ledger entry to one of your accounts, creates a transaction in your own Moneylog that no other member can see. Deleting it does not delete anything in the shared space.

9. You are responsible for who you invite. Sending an invitation to an email address is your confirmation that the address belongs to the person you intend to share data with. Once accepted, the visibility described in our Privacy Policy applies to them.

10. Disputes about money are between you and the other person. Flowlog is a record of what was entered. It is not an escrow, a payment service, an arbitrator, or evidence that any real transfer occurred.

6. Intellectual Property Rights

Our rights

• All content, features and functionality of the App are owned by Flowlog
• The Service is protected by copyright, trademark and other intellectual property laws
• Our trademarks and trade dress may not be used without prior written permission
• The Flowlog name, logo and related designs are our exclusive property

Your content

• You retain ownership of all data you enter
• By uploading photos or importing files, you grant us a limited, non-exclusive licence to store, process and display that content solely in order to provide the Service to you. This licence ends when you delete the content or your account
• You are responsible for having the right to upload anything you upload
• We may remove content that violates these Terms

Third-party services

• Exchange rate data remains with its providers: fawazahmed0 (fiat) and CoinGecko (cryptocurrency)
• OAuth providers (Google, Apple) retain their respective rights
• Third-party terms apply to their respective services

7. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection, use and disclosure of personal information described there.

Data storage

• Data is stored in PostgreSQL databases on servers in Australia; uploaded files are stored in our own object storage
• Transmission is encrypted with HTTPS/TLS
• Regular backups are taken for disaster recovery
• You remain responsible for keeping your own copies through data export (Premium)

Data export and deletion

• Premium users can export their data as an Excel workbook at any time
• Free users can view and edit all their data but cannot export it
• You may delete your account at any time; data is recoverable for 30 days and then permanently deleted

Analytics

• We do not embed third-party analytics or advertising SDKs
• We do not track your behaviour for advertising
• We keep a limited record of actions that change data on your account for support and abuse prevention, deleted after 90 days, as described in the Privacy Policy

8. Account Registration, Security and Termination

Account creation

• Provide accurate and complete information when registering
• A valid email address is required for verification
• You are responsible for keeping your credentials confidential and for all activity under your account

Account security

• Single-device login only — signing in on a new device signs the previous one out
• Optional biometric authentication (Face ID / Touch ID)
• Report unauthorised access immediately

Account restrictions

• Each account is for one individual
• Account sharing, transfer and merging are not supported
• Data cannot be migrated between accounts by us; use export and import if you need to move data yourself

Termination

• You may delete your account at any time in the App
• After deletion, data is retained for 30 days for recovery, then permanently deleted
• We may terminate accounts that violate these Terms
• Termination does not entitle you to a refund of an unused subscription period, except where required by law

9. Reminders, Notifications and Widgets

• Reminders are generated from records you entered. They are a convenience, not a guarantee. We do not guarantee that any reminder will be generated, delivered, or delivered on time — delivery depends on Apple's push notification service, your device, your network and your system settings
• You remain responsible for paying your own bills, statements, instalments and debts on time. We are not liable for a late fee, interest charge or credit consequence arising from a reminder that was missed, late, wrong or never sent
• Notification content may include limited financial details such as an amount or account name so it is useful on the lock screen. You can turn off individual reminder categories in the App or restrict lock screen previews in iOS Settings
• Widget content is calculated inside the App and stored on your device; it refreshes on iOS's schedule and may briefly lag behind the App
• Notifications about a shared ledger follow the same rule. Day-to-day entries are rolled up into one message a day and a ledger's digest can be muted; settlement messages are not muted, because money waiting on your confirmation should not sit unnoticed. None of it is a guarantee of delivery
• We may send you service announcements. Product announcements can be unsubscribed from; messages you need to operate or secure your account cannot

10. Calculated Figures, Forecasts and Estimates

The App displays many figures it calculates from what you entered. All of them are estimates for your reference only:

• Expected earnings, tax, superannuation and GST figures are not tax advice and are not a substitute for your payslip, your accountant, or your tax authority
• Net worth, budget balances and remaining allowances depend entirely on the accuracy and completeness of what you recorded
• Cash flow forecasts, safe-to-spend amounts, savings goal completion dates and debt payoff estimates are projections based on your current records; they are not predictions of your actual future position and are not promises
• Instalment schedules, interest amounts and repayment plans generated by the App are our arithmetic on the numbers you entered. They are not statements from your card issuer, BNPL provider or lender, and may differ from the official amounts. The provider's own figures always prevail
• Statement and repayment countdowns are based on the dates you configured on the account
• Exchange rates come from free third-party sources and are for reference only, not for currency trading. Fiat rates refresh twice a day; cryptocurrency rates refresh every hour
• In a shared ledger, the exchange rate on an entry is frozen when the entry is recorded and never recalculated, so what is owed does not drift. It is a reference rate at that moment, not the rate any bank will give either of you
• The suggested set of transfers on a settle-up page is our arithmetic on the entries members recorded, solved for the whole group. It changes as entries and members change, it is not a demand for payment, and it is not a determination of any legal debt
• Where a ledger entry is attached to one of your accounts, the share counted towards your budgets and analytics is derived from the split recorded in that ledger
• Where a space is set to confirm a settlement automatically after a period of silence, that outcome is a record of the notice given and the absence of a response. It is not a determination by us that any money changed hands

Always verify against the official statement or a qualified professional before acting on any of these figures.

Cryptocurrency

Flowlog lets you record holdings in cryptocurrency the same way it records any other currency. Cryptocurrency is a unit of account here — nothing more.

• We do not custody, hold, transfer, buy, sell or exchange any cryptocurrency, and we never touch your keys, wallets or exchange accounts
• We do not read any blockchain. Every figure comes from what you typed in
• Cryptocurrency prices come from CoinGecko's public API and refresh hourly. They are indicative reference prices, not a quote, an executable rate, or the price you would actually get
• When a rate is unavailable, that holding is simply left out of your net worth rather than counted at a made-up value
• Nothing in this app is investment advice or a recommendation to buy or sell any asset
• On the free plan a cryptocurrency account can hold up to 2 currencies; membership removes the cap

11. Data Import, Export and Reconciliation

Import

• You may import records exported from other bookkeeping apps, from any spreadsheet using our template, or from your own Flowlog export
• You are responsible for having the right to the data you upload and for the accuracy of the mapping you choose
• We do not verify that imported records are correct, complete or free of duplicates beyond the duplicate detection offered in the preview step
• Importing creates records in your account; it does not change or delete existing records unless you choose to
• We are not liable for problems caused by importing incorrect data. Review the preview before confirming

Export

• Export produces a single Excel workbook, intended to be readable by you and by other software
• Once exported, looking after those files is your responsibility

Reconciliation

• Reconciliation compares your Flowlog balance against a figure you type in from your financial institution. We do not read your balance from anywhere
• Any adjustment entry generated at the end of a reconciliation is created because you chose to create it, and becomes part of your records
• Reconciling in Flowlog does not verify, audit or validate your actual account with your institution

12. Disclaimers and Limitations of Liability

Service "as is"

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

No financial, tax or legal advice

• The App is a tool for recording and organising information
• We do not provide tax, legal, accounting or financial advice, and nothing in the App is a recommendation to take or not take any financial action
• Consult a qualified professional for financial and tax matters
• We are not responsible for decisions you make based on figures in the App

Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive damages
• Our total liability will not exceed the amount you paid us for the Service in the preceding 12 months
• We are not liable for loss of profits, loss of data (except where caused by our gross negligence), or business interruption
• We are not liable for failures of third-party services (Apple, OAuth providers, push notification delivery, email delivery, exchange rate sources)

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or any other applicable law. Where such a right applies and liability can be limited, our liability is limited to re-supplying the Service or paying the cost of having it re-supplied.

Data loss

• We take reasonable measures to prevent data loss and are responsible for loss caused by our system failures or gross negligence
• You are responsible for keeping backups of important information; Premium users should export regularly
• Force majeure events exempt us from data loss liability

13. Service Modifications and Interruptions

Service changes

• We may modify, suspend or discontinue the Service at any time
• We will give 30 days' notice for significant changes affecting core functionality
• We may add, modify or remove individual features without notice
• Price changes will be announced at least 30 days in advance

Availability

• We aim for 99% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance where possible
• For an extended interruption (over 24 hours) we will work with Apple on potential remedies

Feature deprecation

• Deprecated features will have a migration period where possible
• Data export will be available before a feature is removed
• Alternatives will be suggested where feasible

14. Violations and Enforcement

Consequences

Depending on severity:

• A warning for a first minor violation
• Temporary suspension for repeated violations
• Termination for serious violations, including cracking or hacking attempts, system intrusion or attack, fraud, multi-account abuse, and attempts to bypass subscription requirements
• Legal action where a violation causes disruption or loss
• Immediate suspension for anything that threatens the security of the Service

Enforcement

We may investigate suspected violations, monitor account activity for security purposes, remove violating content, suspend or terminate accounts without notice for serious violations, cooperate with law enforcement, and pursue legal remedies.

Appeals

• You may appeal a suspension or termination by email within 30 days
• We will review and respond within 14 business days
• Our decision on an appeal is final

15. Governing Law and Dispute Resolution

Applicable law

These Terms are governed by the laws of Australia, without regard to conflict of law provisions.

Dispute resolution

1. Initial contact: email [email protected] to resolve the issue (30 days)
2. Mediation: if that fails, voluntary mediation (60 days)
3. Arbitration: if mediation fails, binding arbitration under Australian law
4. Court: as a last resort, proceedings in Australian courts

Jurisdiction

You submit to the personal jurisdiction of the courts of the Northern Territory, Australia for such claims or disputes.

Class action waiver

You agree to resolve disputes individually and waive any right to participate in a class action against us, to the extent permitted by law.

16. Changes to Terms

• We may modify these Terms at any time
• Material changes will be notified by email and in-app notification
• Changes take effect 30 days after posting unless stated otherwise
• Where a change materially affects your rights or obligations, you will be asked to accept the new version the next time you sign in
• Previous versions remain available in the App and on our website
• Continuing to use the Service after the effective date constitutes acceptance

17. Contact Information

General support: [email protected] Privacy concerns: [email protected] WhatsApp support: available through the in-app link Business address: 8 Leydin Court, Darwin City, Northern Territory, Australia

Response times:

• General enquiries: 24–48 hours on business days
• WhatsApp: 24–48 hours on business days
• Privacy concerns: 24–48 hours on business days
• Urgent security issues: within 24 hours
• Legal matters: 5–7 business days

18. Miscellaneous

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Flowlog regarding the Service.

Severability

If any provision is found unenforceable, the remaining provisions continue in force.

Waiver

Our failure to enforce any right or provision is not a waiver of it.

Assignment

• You may not assign or transfer these Terms or your rights under them
• We may assign our rights to an affiliate or successor
• Any attempted assignment in violation of this section is void

Force majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control, including acts of God, war, terrorism, pandemic, strikes, or failures of internet or cloud service providers.

Language

These Terms are written in English. Translations are provided for convenience only; in case of any discrepancy the English version prevails.

Survival

Provisions relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination.

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