Deleting your account, and everything in it
One action removes all of it. There is no hidden copy, no “deactivated” state that keeps your records around, and no need to ask us for permission.
In the app
The fastest way, and the one we recommend.
- 1Open Flowlog and sign in
- 2Go to Settings › Account
- 3Tap Delete Account
- 4Confirm with the verification code sent to your email
By email
Cannot get into the app? Write to us from the email address on the account and ask for deletion. We will verify it is you before doing anything, then confirm once it is done.
[email protected]What gets deleted
- Every transaction, account, balance, budget, savings goal, plan and instalment
- Every employment, role, work site, worklog and payout
- Your categories, members, counterparties, tags and quick entries
- Receipt photos, payslip photos and your avatar
- Reminder preferences and every registered device push token
- Your profile: email, name and account settings
The 30-day window
After deletion your data is held for 30 days so that an accidental deletion can be undone. During that window, contact support and we can restore the account. After 30 days it is permanently deleted and cannot be recovered by anyone, including us.
Records kept beyond that are limited to what we are required to keep — for example the suppression list that stops us emailing an address that asked us not to. Activity logs age out on their own after 90 days.
Export first?
Premium users can export everything as CSV or one Excel workbook before deleting — 11 categories across 26 tables, covering both modules. Once the account is gone we cannot produce it for you.
Other privacy rights
Deletion is one of several. Access, correction, portability and restriction are all covered in the Privacy Policy.